Terms and Conditions

Delivery

Orders are despatched via Courier.  We will include your email address when arranging our courier to allow you track the progress & delivery of your order, if you do not wish us to do this please notify us when you place your order.  (We will never pass your details onto a third party for Marketing purposes).  Delivery is usually 2-3 days, however If your order has not arrived within 7 days please contact us so we can investigate.  If your parcel is deemed to be 'lost in transit' we will arrange a replacement or refund.

Orders received after 11.30am will not be depatched until the next working day, orders received at weekends will be despatched on the next working day. Delivery takes 2/3 working days.  Next day delivery is available, please call us on 01933 355531 to arrange.

Overseas deliveries will now include the cost of tracking.

Liquids/Paint/Solvents

We are delighted to inform you that we can now dispatch paint, solvents, flux, glue etc to our UK customers, these are classed as 'dangerous goods' and do require using a courier licensed to carry these goods.  We have taken the decision not to send these items overseas at this stage.

Stock

We aim to hold all the products listed in stock, however if we  have sold out of an item you have ordered, we will notify you immediately and advise you of the delivery date.  We will of course refund you cost of the item if preferred.

Any product not regularly held in stock will be marked as such in the 'description' and delivery lead times will also be given i.e. O Gauge Ian Kirk Coach Kits.

Orders will be despatched same or next day by Courier. 

Cancellations

Should you decide to cancel your order, please advise us immediately by phone (01933 355531) or email (sales@hamodels.net) and if your order has not been despatched we will refund your monies in full.  If however your order has already been dispatched, then the returns procedure should be followed as explained below.

Returns Procedure

If you return your order to us in 'new' condition i.e. unopened within 14 days of receipt we will refund your monies (including postage) in full.  However if you return any items after that time we will only refund the cost of the item(s).

All returns should be sent to: H&A Models, 19 Keats Way, HIgham Ferrers, Northants,  NN10 8DQ.