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Terms and Conditions


Orders are despatched via My Hermes or via Royal Mail second class 'Signed For', small items via first class post.  We will include your email address when arranging our courier 'My Hermes' to allow you to track the progress & delivery of your order, if you do not wish us to do this please notify us when you place your order.  (We will never pass your details onto a third party for Marketing purposes).

Overseas deliveries will now include the cost of tracking.


We aim to hold all the products listed in stock, however if we  have sold out of an item you have ordered, we will notify you immediately and advise you of the delivery date.  We will of course refund you cost of the item if preferred.

Any product not regularly held in stock will be marked as such in the 'description' and delivery lead times will also be given i.e. O Gauge Ian Kirk Coach Kits.

Orders will be despatched same or next day by Myhermes or Second Class post - recorded delivery. 


Should you decide to cancel your order, please advise us immediately and if your order has not been despatched we will refund your monies in full.  If however your order has already been dispatched, then the returns procedure should be followed as explained below.

Returns Procedure

If you return your order to us in 'new' condition i.e. unopened within 14 days of receipt we will refund your monies (including postage) in full.  However if you return any items after that time we will only refund the cost of the item(s).

All returns should be sent to: H&A Models, 19 Keats Way, HIgham Ferrers, Northants,  NN10 8DQ.







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